Frequently Asked Questions

Plomaretix is specifically designed for the fitness industry, unlike generic analytics platforms. We understand the unique challenges facing gym owners, from member acquisition costs to retention strategies. Our platform provides fitness-specific metrics, predictive analytics for member behaviour, and actionable insights that directly impact your gym's success.

Additionally, we offer dedicated support from fitness industry experts who understand your business, not just the technology.

Most clients begin seeing valuable insights within the first week of implementation. Our platform starts collecting and analysing data immediately, providing basic analytics and member behaviour patterns right away.

For more advanced features like predictive retention analysis and campaign optimisation, you'll typically see meaningful results within 2-4 weeks as the platform gathers sufficient data to generate accurate predictions and recommendations.

Plomaretix integrates with most popular gym management systems, payment processors, and marketing platforms. Common integrations include:

• Gym management software (member check-ins, class bookings)
• Payment systems (membership billing, personal training sales)
• Marketing platforms (email marketing, social media advertising)
• Website analytics (Google Analytics, Facebook Pixel)
• CRM systems (lead management, member communications)

Our technical team can also develop custom integrations for Enterprise clients with specific requirements.

Absolutely. Data security is our top priority. We implement enterprise-grade security measures including:

• End-to-end encryption for all data transmission and storage
• GDPR compliance for EU member data protection
• Regular security audits and vulnerability assessments
• Secure data centres with redundant backups
• Role-based access controls for your team members

We never share your member data with third parties, and you maintain full ownership of all your business data.

Yes, we provide comprehensive onboarding and ongoing support for all clients:

• Initial setup and configuration assistance
• Personalised training sessions for your team
• Video tutorials and documentation library
• Regular check-ins during your first month
• Ongoing email and phone support
• Best practices guidance from fitness industry experts

Professional and Enterprise clients also receive dedicated account management and strategic consultation services.

Yes, member retention is one of our core specialties. Our platform provides:

• Predictive analytics to identify at-risk members before they cancel
• Automated alerts when member engagement drops
• Personalised retention campaign recommendations
• Analysis of successful retention strategies from similar gyms
• Member lifetime value calculations to prioritise retention efforts
• A/B testing tools for retention campaigns

Many clients see significant improvements in retention rates within their first few months of using our platform.

We offer flexible cancellation policies because we're confident in the value our platform provides:

• Monthly subscriptions can be cancelled with 30 days' notice
• Annual subscriptions can be cancelled at the end of the billing period
• You can export all your data before cancellation
• No cancellation fees or penalties
• Access continues until the end of your paid period

We also offer a satisfaction guarantee - if you're not seeing value within the first 60 days, we'll work with you to optimise your setup or provide a full refund.

Yes, we offer a 14-day free trial for all new clients. During your trial period, you'll have access to:

• Full platform functionality (no feature restrictions)
• Personal onboarding session with our team
• Data integration setup assistance
• Initial analytics and insights based on your data
• Direct access to our support team

No credit card is required to start your trial, and there's no obligation to continue after the trial period ends.